Navigating the many changes in technology, devices, software and the cloud can be confusing, even frustrating, for a generation not raised with computers and smartphones. In addition to tech assistance available at Repair Cafe events, members of the Harpswell Aging at Home Tech Assistance Team have been quietly working with residents to help them maintain their devices and safely take advantage of all technology has to offer.
Volunteer Alvin Stearns, who works full time in the legal field, said his approach is simple in trying to put his neighbors at ease. “I tell people, ‘Don’t be afraid of it. It’s a tool.’ And then I ask them, ‘What do you want to do with it?'”
For those new to technology, Stearns asks about their interests and needs. What kind of device are they interested in using? What would they like to access — FaceTime, email, social media, other applications? In that conversation, he helps them understand how technology can benefit them to the extent they are comfortable.
Others may need help to bring an old device back to life. Stearns will make sure the operating and security systems are up to date, ensuring the client receives the optimal level of protection, and will talk with them about how to avoid phishing scams and questionable links. He stresses the need to write down their passwords and leave them in a secure location for later reference if needed.
He also helps retrieve photos and old files, or transfer them to a new device. Depending on the wishes of the client, Stearns will set up their homepage with tabs for their favorite websites. He tries to make the use of technology an enjoyable and stress-free experience.
Karin Soderberg needed help with photos on her computer. “I kept getting messages that I needed to buy more cloud storage,” Soderberg said. “I don’t really understand all this stuff, but Alvin spent a couple of hours with me and got my pictures downloaded onto a disk, and now I’m no longer getting pestered.”
Team members have helped with devices ranging from phones to computers, thermostats, televisions and even home appliances. Sometimes they teach a client how to address a problem. Other times, they will complete a repair.
Howie Marshall, who spent his professional life in the computer field, has helped friends and neighbors with tech issues over the years. In addition to individual requests, he is now working on a guide to help those wanting to add streaming services to their devices.
“There are so many options – internet, Roku, smart TVs,” Marshall said. “Many people don’t want to have to try to figure it all out.”
“The guys are amazing,” said Gayle Hays, chair of Harpswell Aging at Home’s Health and Wellness Committee. “They all have different personalities and fit well with different people. Even these technology conversations provide a level of connection and socialization for our older adults.”
Resident Jean Richter has benefited from working with a tech volunteer.
“I would suggest people write a list of what they need help with and then ask where they should start first,” Richter said. “I can do a lot of things on my own which I couldn’t do before.”
To request tech assistance, call the Harpswell Town Office at 207-833-5771, Ext. 108. To learn about volunteer opportunities with Harpswell Aging at Home, visit its website at hah.community.
